Service Leadership Professional

1 week ago

Perth, Western Australia beBeeLeadership Full time $99,744 - $124,996

At Bethanie, we believe in a collaborative and supportive work culture, where you can grow, learn, and develop professionally. Our team of experienced professionals have diverse and varied opportunities - this is your chance to be part of a vibrant community dedicated to making a difference.

We're looking for a hands-on Support Service Manager to join our Operational leadership team. Reporting to the Chief Operating Officer, this newly created role is responsible for providing leadership and support to all Support Services Managers across residential facilities, Social Centre Managers, and Retirement Village Managers.

This is a leadership position responsible for overseeing Catering, Cleaning, Laundry and the Residential Dining Experience. This role aims to ensure the delivery of exceptional customer service, operational excellence, and the consistent enhancement of support services. Duties will include:

- Foster and maintain strong, effective relationships with key stakeholders and customers
- Analyse hospitality feedback to identify trends, drive positive outcomes, and implement continuous improvement initiatives across the organisation
- Support operational excellence by refining operational systems, processes and standards to optimise consistency and efficiency whilst maintaining high-quality service delivery
- Mentor, inspire, and lead high-performing teams, fostering a culture of collaboration, accountability, and excellence
- Align operations with strategic goals

You are a natural leader who inspires confidence, excellence and collaboration in your teams. You take pride in setting your teams up to deliver exceptional customer experiences and evolving as needs and expectations change.
- Relevant qualifications - either Tertiary qualifications in Business, Hospitality, Food Services, or Facilities Management, or equivalent trade or other occupational experience.
- Certificate III / IV in Commercial Cookery or higher
- Experience in people management and leading teams
- Proven experience in leading a geographically dispersed team and fostering a culture of achievement
- Strong financial acumen with the ability to analyse financial information and meet targets
- Ability to resolve conflict and work collaboratively with stakeholders

At Bethanie, we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers. As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

- Financial benefits: Salary Packaging up to $15,899 of life expenses per annum, and additional benefits
- Wellbeing benefits: a comprehensive mental health and wellbeing program and free flu vaccinations each year
- Culture benefits: Rewarding career with a supportive culture; team events and an annual awards night
- A rewarding career with a focus on flexibility and work-life balance

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