Delivering Exceptional Guest Experiences

2 weeks ago

Melbourne, Victoria, Australia beBeeGuestFocused Full time $55,000 - $70,000
Welcome Agent 

We are seeking a highly motivated and guest-focused individual to join our service team at W Melbourne.

As a central part of our service team, you will be responsible for delivering exceptional guest experiences and creating memorable moments for our guests.

The Welcome Desk is the heart of our hotel, where our guests first experience the warmth and energy of W Melbourne.

You will be the first point of contact for our guests, welcoming them with genuine warmth and energy.

Your role will involve processing guest check-ins/outs, responding to questions and concerns, and engaging guests in meaningful conversation about their stay.

Key Responsibilities:

  • Welcome guests with genuine warmth and energy, using their names where possible.
  • Process guest check-ins/outs using OPERA, verifying identity, securing payment, and assigning rooms.
  • Respond to questions, concerns, and requests using high standards of customer service.
  • Engage guests in meaningful conversation about their stay, the hotel, and local area like a true local.
  • Log and follow up on guest requests, calls, and service issues & liaise with relevant teams to resolve guest concerns.
  • Review billing discrepancies, post charges, and ensure accurate final accounts with precision.
  • Support Marriott Bonvoy enrollments and make guests feel valued.

What We Offer:

We offer a competitive salary, annual salary review, mentorship program, career advancement opportunities, prime location, exclusive discounts, community engagement, award-winning workplace, employee referral bonus, and more

Requirements:

To succeed in this role, you will need:

  • A proactive and upbeat demeanor that inspires excellence.
  • Keenness to take on new challenges and grow within your career.
  • Embodying a polished professionalism with an approach to creativity.
  • A playful individual who is passionate in creating memorable guest experiences.

Join Our Team

If you are original, innovative, and always looking towards the future, welcome to W Hotels In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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