Deliver Exceptional Guest Experiences

6 hours ago

Melbourne, Victoria, Australia beBeeGuest Full time $55,000 - $70,000

Job Opportunity: Deliver Exceptional Guest Experiences

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Elevate the art of hospitality by joining our team as a Guest Experience Expert. In this role, you will be part of a collaborative group empowering associates to make an impact and value their contributions.

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We strive to create memorable experiences by delivering a wide range of services guiding guests through their stay. You will be empowered to move around and take initiative to address operational needs, complete reports, and share local highlights with guests.

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The key responsibilities include:

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  • Create a welcoming experience for guests upon arrival, assisting with luggage, directions, reservations, and general enquiries">
  • Support your team with guest arrivals and departures during check-in and departure processes">
  • Contribute to front office tasks and be knowledgeable about the hotel and surrounding area to exceed guest expectations">
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About You:

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You will need:

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  • Experience working with property management systems or similar">
  • Relevant experience in a guest-facing role">
  • Current working rights in Australia">
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Our Benefits:

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We offer:

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  • Exclusive staff discounts on food and beverage, hotel rooms, and flexible working hours">
  • Internationally recognised training programs, career opportunities, and genuine care for associates' wellbeing">
  • Employee Referral Incentives and the opportunity to work with friends">
  • A diverse global team that values equality, diversity, and inclusiveness">
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To succeed in this role, creating a safe workplace, following company policies, maintaining confidentiality, protecting assets, upholding quality standards, and presenting professional uniform and appearance are crucial. Guest Experience Experts will be on their feet, moving around, and taking a hands-on approach to work.

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