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Front Office Team Member

2 months ago

Glen Waverley, Victoria, Australia Accor Full time
Job Title: Front Office All Rounder

We are seeking a highly skilled and enthusiastic Front Office All Rounder to join our team at Ibis Melbourne Glen Waverley. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:
  • Provide warm and welcoming service to guests, ensuring their stay with us is memorable and enjoyable.
  • Accurately process guest arrivals and departures, handling all necessary paperwork and transactions.
  • Respond to guest inquiries and requests in a timely and professional manner, ensuring all needs are met.
  • Manage cash and credit transactions, maintaining accurate records and adhering to company policies.
  • Operate the hotel's telephone system, transferring calls and messages as required.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • A positive and proactive attitude, with a passion for delivering exceptional customer service.
  • Ability to work a variety of shifts, including mornings, evenings, and weekends.
  • Basic computer skills and knowledge of property management systems.
Why Work for Accor?

At Accor, we believe in creating a workplace that is inclusive, supportive, and empowering. We offer a range of benefits and opportunities for growth and development, including on-the-job training, mentorship, and access to global career advancement pathways.

Join our team and discover a world of possibilities, where you can grow, learn, and thrive in a dynamic and supportive environment.