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Front Office Team Member

1 month ago

Glen Waverley, Victoria, Australia Accor Full time

Job Summary

We are seeking a highly skilled and enthusiastic Front Office All Rounder to join our team at Ibis Melbourne Glen Waverley. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities

  • Welcoming guests and providing information about hotel facilities
  • Accurately checking in and out guests using our property management system
  • Responding to guest enquiries and requests in a timely and efficient manner
  • Handling cash, credit card transactions, and company accounts with accuracy and attention to detail
  • Operating telephones and transferring calls to the appropriate team member

Requirements

  • Excellent communication and interpersonal skills
  • A friendly and positive attitude with a passion for delivering exceptional customer service
  • Ability to work a variety of shifts, including early mornings, late evenings, and weekends

Why Work for Accor?

At Accor, we value our employees and offer a range of benefits and opportunities for career advancement. We are committed to providing a positive and inclusive work environment that supports the growth and development of our team members.

Benefits

  • On-the-job training and mentorship
  • Access to career advancement opportunities within Accor
  • Exclusive Accor discounts and global benefits