Senior Knowledge Management Specialist

2 days ago


Canberra, ACT, Australia beBeeKnowledgeManager Full time $85,833 - $97,454

We are seeking a highly skilled professional to manage our knowledge base. Our team is responsible for level 1 support, management of the IT service management platform and associated workflows through to level 2 and level 3 support.

The Role
  • Owning and implementing the knowledge management lifecycle for our knowledge base articles, including both agent facing and client facing articles
  • Maintaining knowledge articles templates
  • Engaging with stakeholders to understand their needs and deliver targeted solutions
  • Developing virtual agents that search the knowledge base to assist clients in self-serving assistance
About Us

We strive to improve customer experience through reporting, monitoring, vendor relationship management and continual service improvement initiatives within the digital services division.



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