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ICT Specialist
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We are seeking an expert ICT Consultant to join our team. As an ICT Consultant, you will be responsible for delivering technical support and project implementation to clients in the education sector. This is a Monday to Friday business-hours role that involves maintaining IT infrastructure, supporting LAN/WAN networks, and working closely with the Service Delivery team to meet client needs with professionalism and precision.
The responsibilities of the ICT Consultant include providing onsite and remote IT support for client systems, troubleshooting and resolving hardware, software, and network issues, collaborating with clients and teams to deliver projects and improve services, maintaining and documenting IT systems, procedures, and configurations, recommending technologies and implementing ICT strategies, supporting junior staff and acting as an escalation point, monitoring systems, responding to incidents, and meeting SLA targets, staying updated on new technologies and participating in training, communicating effectively and documenting work accurately, and participating in on-call duties and performing related tasks as needed.
Required Skills and Qualifications- 3-5 years relevant experience
- Broad knowledge of hardware and OS technologies, including installation, configuration, diagnostics, and maintenance
- Strong experience managing enterprise-level network and firewall infrastructure
- Proficient in Windows Server, Active Directory, Group Policy, DNS, Microsoft 365 Exchange, and virtualization
- Skilled in designing, implementing, and troubleshooting LAN/VLAN, WAN, Voice, and IaaS solutions
- Experienced with Microsoft 365 tools: Azure, Azure AD, Entra, Intune, Conditional Access, SharePoint, Teams, and cybersecurity
- Proven expertise in routing and switching
- Solid understanding of TCP/IP, cloud technologies, and IT security
- Demonstrated success in delivering small to medium-sized IT projects (e.g., migrations, upgrades, office relocations)
- Background in service delivery management
- Excellent technical documentation skills
- Familiarity with ITIL principles
- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Cost price on products from our suppliers
- Lunches and snacks provided
- Bonuses and incentives for upskilling
- Referral bonus
At our company, we believe in investing in our employees' professional growth and setting the standard for excellence in our field. We are committed to respecting your privacy and recognizing the need for appropriate protection and management of any Personal Data that you may provide us. We are looking for new team members who showcase our core values of community, integrity, agility, and commitment. If this resonates with you, there is an opportunity to join our growing team of highly skilled and industry-certified professionals.
