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Product Specialist
2 months ago
About Micromine Limited
Micromine Limited is a leading provider of next-generation technology for the mining industry. With a strong presence in 9 countries, we offer a range of innovative solutions to help our clients achieve their goals.
What We Offer
As a valued member of our team, you can expect:
- A dynamic and fast-paced work environment with opportunities for growth and development
- A flexible work arrangement that allows you to balance work and personal life
- A comprehensive benefits package, including paid parental leave, free gym membership, and employee assistance program
- The opportunity to work with a talented team of professionals who are passionate about delivering exceptional results
- A modern and well-equipped office in a prime location
About The Opportunity
We are seeking a highly skilled Product Specialist to join our team in Brisbane. As a Product Specialist, you will be responsible for providing technical support to our customers, assisting with client training, and contributing to product development.
Key Responsibilities
- Receive, respond to, and resolve customer enquiries in a timely and professional manner
- Escalate technical issues and work with the development team to resolve complex problems
- Work closely with customers to ensure they are getting the most out of our software
- Provide training and post-go-live support to clients
- Contribute to the development of new features and enhancements
About You
We are looking for a highly motivated and experienced individual who possesses:
- Strong technical skills, with experience in software or SAAS support
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Experience with C# or other relevant programming languages
- Knowledge of the mining industry, preferably with experience in software support
What We're Looking For
We are seeking a talented individual who is passionate about delivering exceptional results and is committed to excellence. If you are a motivated and experienced professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity.