Strategic Customer Insights Manager

7 days ago

Chatswood, Australia beBeeCustomerInsights Full time $120,000 - $150,000

We are seeking a Customer Insights Professional to drive business growth and improve decision-making by leading and managing customer insights projects. The successful candidate will develop and implement a customer insights strategy for diverse industries, conduct qualitative and quantitative research, analyze industry trends, and collaborate with cross-functional teams to optimize performance and client satisfaction.

Key Responsibilities
  • Develop and implement a comprehensive customer insights strategy tailored to the diverse industries we serve
  • Conduct qualitative and quantitative research for specific industries and markets, as well as existing and new customers
  • Lead the development and implementation of a customer insights strategy
  • Oversee the collection and analysis of data from various sources with a focus on understanding industry-specific trends and preferences
  • Utilize advanced analytics techniques to extract meaningful insights from event data and identify industry-specific trends
  • Collaborate closely with various functions to elevate relevant functional campaigns based on customer insights
  • Partner with directors to identify opportunities for innovation and improvement within each industry segment
Requirements
  • Possess a Bachelor's in Marketing, Business Administration, or related field; Master's not mandatory but highly considered
  • Be able to demonstrate a proven track record of successfully leading customer insights initiatives within diverse industry sectors
  • Have expertise in quantitative and qualitative research methodologies, statistical analysis, and data visualization techniques
  • Demonstrate a solid background in customer insights, market research, or analytics within the events industry
  • Exhibit excellent strategic thinking and problem-solving skills
  • Have high-level communication skills for verbally and visually communicating insights to a variety of seniority levels
About This Role

This role offers a unique opportunity to make a significant impact on our business by driving customer insights and improving decision-making.

The ideal candidate will have a strong passion for customer insights, excellent analytical skills, and the ability to communicate complex ideas effectively.

If you are a motivated and results-driven professional looking for a challenging and rewarding role, please apply.

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