Information Specialist

1 week ago

Sydney, New South Wales, Australia beBeeKnowledge Full time $90,120 - $129,562
Job Description

We are seeking a dedicated professional to play a key role in ensuring the accuracy and cultural relevance of all knowledge content.

This includes maximising the potential of natural language self-serve tools to improve service effectiveness and quality, as well as identifying learning needs for co-workers and designing local learning deliveries.

You will work closely with our team to evaluate and reword knowledge additions from Sales/Resolutions Specialists to ensure they meet standards and are suitable for customer-facing sources.

Required Skills and Qualifications
  • Strong knowledge of customer information needs related to omnichannel shopping experiences
  • Broad understanding of co-worker competence enablers in service functions
  • General knowledge of the contact centre industry, particularly its knowledge functions
Benefits

The ideal candidate will possess expertise in structuring and writing content in a customer-facing manner that is easily digestible, as well as a high level of data or computer proficiency.

This is an excellent opportunity to make a positive impact on people, society, and the planet while advancing your career.

Others

If you have a passion for home furnishing and creating a positive life at home, this could be the perfect fit for you.

We believe in equality, diversity, and inclusion, and we care about people and the planet.

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