
Customer Service Experience Manager
12 hours ago
Join a dynamic and supportive team where you can deliver exceptional customer service and help shape a warm and engaging club atmosphere.
Key Responsibilities:- Inspire and lead the front-of-house team to provide memorable service in diverse venues.
- Oversee smooth operations across departments to ensure great member and guest experiences.
- Implement service initiatives and foster strong customer engagement.
- Train, mentor, and develop staff to build a service-driven culture.
- Manage feedback and resolve issues quickly, always seeking improvements.
- Collaborate with senior management to drive club-wide success.
What We're Looking For:
- Proven leadership and passion for hospitality.
- Experience in customer service management, especially in clubs or gaming.
- Excellent communicator and problem-solver, leading by example.
- Skilled in motivating and supporting teams.
- Understanding of club operations and gaming compliance, or willingness to learn.
Benefits:
- Leadership development and clear career growth opportunities.
- Competitive salary and benefits package.
- Fun, dynamic, and supportive work environment.
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