Customer Experience Manager

17 hours ago

North Ryde, Australia Benchmark Rehabilitation Full time

**Company Description**
As our name suggests, we aim to set the benchmark in rehabilitation. As established industry leaders in assessment and rehabilitation services, our team of allied health experts drive innovative practices, quality assessments and rehabilitation so we can consistently achieve exceptional outcomes for our clients and customers.

Working with Benchmark offers you the chance to collaborate with a diverse range of clients from children through to the elderly, helping clients to regain their lives.

We are seeking an experienced Customer Experience Manager to join our existing expert multidisciplinary team.

Some of the key duties include:

- Communicating and dissemination of key service delivery changes, outcomes or expectations to the wider team to ensure a high level of service delivery, coordinate service delivery activities with broader team to ensure consistent service delivery.
- Ensuring customer needs are effectively communicated to executive and service delivery staff to ensure service delivery standards are met
- Be the main point of contact for assigned customers, developing and maintaining strong long-term relationships, conducting activities such as regular contact, collaborative case reviews and face to face meetings.
- Assist with complaint management as pertains to an account, escalating as needed to executive and improving processes to prevent additional issues.
- Identify opportunities for innovation and continuous improvement and encourage and foster this focus organisation-wide
- Identify opportunities to grow business with existing customers.
- Identify industry trends, innovations, and cross-pollination of account successes to drive performance

**Qualifications**
- Qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or Psychology
- Registration with relevant professional body
- Previous demonstrated experience in a similar role
- Strong communication skills

**Additional Information**
By joining the Benchmark Rehab team you’ll also be part of the MedHealth family, a purpose-built collection of industry leading health, medical and employment brands.

**To Apply**

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

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