Customer Loyalty Strategist

23 hours ago

Sydney, New South Wales, Australia beBeeCustomer Full time $200,000 - $240,000
Job Description

We are seeking a skilled Customer Loyalty Strategist to drive the development and execution of our loyalty proposition. As a key member of our team, you will be responsible for driving simplification and velocity in delivery through disciplined execution focus.

You will work closely with cross-functional teams to support the delivery of a market leading loyalty proposition that drives growth in customers, deposits & Bank of Choice. You will also develop pricing, commercial modelling, customer value and differentiating features and rewards.

In this role, you will ensure the proposition meets clear outcomes aligned with customer need, commercial sustainability and technical feasibility. You will lead engagement with partners and stakeholders across the enterprise to align on shared success.

Required Skills and Qualifications
  • Demonstrated experience working in a similar senior loyalty program coupled with experience in driving ideas & innovation, customer strategy and execution.
  • Financial modelling experience coupled with proven analytical and evidence-based decision making skills.
  • Demonstrated experience in Agile Ways of Working.
  • Experience with effectively engaging and influencing a wide array of senior stakeholders, a high degree of business acumen, can stress test plans and strategies.
  • A high degree of business acumen, can stress test plans and strategies, encourages cooperation across functions to enhance quality of decision making.
  • Preferred experience in Financial Services or P&L management.
Benefits

We offer a diverse and inclusive workplace that works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.

We foster an inclusive environment, where all colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

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