Banking Experience Specialist

3 days ago

Rockhampton, Queensland, Australia beBeeCustomer Full time $64,400 - $84,400
Customer Service Professional

You'll be working as a customer service professional, enhancing the financial wellbeing for our customers. We're looking for someone who's passionate about delivering outstanding customer experiences.

The role involves assisting customers with general banking transactions, answering questions and queries. You'll build a personal connection with customers through meaningful conversations face to face and through our direct channels.

Your tasks will include working with customers to use our in-branch technology and digital banking options, completing Financial Health Checks to assess customers' financial needs, and processing applications for personal loans, credit cards and associated products.

We're seeking someone with a problem solving attitude and curiosity in finding the right solutions. You should have an open approach to learning new things and be goal oriented.

The ideal candidate will be able to work collaboratively as a team to deliver a seamless customer experience.

  • Main Responsibilities:
  • Assist customers with general banking transactions, answering questions and queries
  • Build a personal connection with customers through meaningful conversations face to face and through our direct channels
  • Work with customers to use our in-branch technology and digital banking options
  • Complete Financial Health Checks to assess customers' financial needs
  • Process applications for personal loans, credit cards and associated products
  • Use tools to capture customer feedback and take action to correct any service breaks to drive improvement

Key Qualifications & Attributes:

  • A passion for delivering outstanding customer service with every interaction
  • The ability to have great conversations and confidence to ask challenging questions
  • Problem solving attitude and curiosity in finding the right solutions
  • An open approach to learning new things and goal oriented
  • An ability to work collaboratively as a team to deliver a seamless customer experience

What We Offer:

  • Be provided with continuous training and development to support your career aspirations

Other Information:

  • Aboriginal and/or Torres Strait Islander people are encouraged to apply

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