IT Support Specialist

2 days ago

Sydney, New South Wales, Australia Arnold Bloch Leibler Full time
About Arnold Bloch Leibler

We are a premier Australian commercial law firm providing strategic legal and commercial advice to corporations, high-net worth individuals, and large family businesses. Our innovative and commercially focused approach helps clients navigate complex matters.

Key Responsibilities of the Technology Analyst Role

The successful candidate will play a vital role in maintaining our helpdesk service and collaborating with the Technology team to deliver exceptional service to users in Melbourne, Sydney, and remotely.

  • Act as the primary point of contact for IT user-related incidents and requests, resolving them promptly and professionally via phone, email, or in-person.
  • Troubleshoot software issues independently and with the wider IT team when necessary.
  • Identify common callers and issues to escalate, further troubleshoot, and solve problems efficiently.

Ongoing duties include:

  • Setting up, configuring, and relocating IT equipment.
  • Registering and issuing loan IT equipment.
  • Troubleshooting hardware problems individually and with the wider IT team as required, logging service calls with external providers.
  • Configuring teleconferencing and video conferencing meetings, including liaison with presenters and troubleshooting issues.
  • Recording helpdesk incidents and requests received via email or telephone, teleconferences, and videoconferences, as well as other tasks in the helpdesk database.
  • Maintaining computer asset tracking and updating records.
  • Performing other tasks as required from time to time.
About You

We seek an individual with a keen interest and passion for technology, holding one to two years of relevant experience preferably gained in a professional services or corporate environment. A robust technical skill set and dedication to excellence are essential, along with a willingness to contribute to our high-performing team.

  • A performance-oriented individual with sophisticated communication skills.
  • Strong attention to detail and proactive, service-oriented approach to work.
Salary Package

This role offers a competitive salary package accompanied by a range of benefits:

  • Fully subsidised corporate gym membership.
  • In-house café providing fully subsidised beverages and snacks.
  • Discounted corporate health plan.
  • Staff social events.
  • Health and wellbeing program including daily provision of fresh fruit.
  • Complimentary legal advice for wills, estate planning, and conveyancing.
  • Prime CBD office location.
How to Apply

To apply, please address your letter of application and CV to Radhika Peri, Human Resources Manager via the provided application method.

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