Service Delivery Manager

7 days ago


Mount Thorley, Australia Komatsu Australia Full time
About the Role

We are seeking an experienced Service Delivery Manager to lead our service team and ensure exceptional customer satisfaction. As a key member of our team, you will be responsible for managing the overall performance and profitability of the service department, championing Komatsu's expected standard of working.

Key Responsibilities
  • Manage and lead a team of service professionals to deliver high-quality service to customers.
  • Develop and implement strategies to improve service delivery, customer satisfaction, and revenue growth.
  • Collaborate with cross-functional teams to ensure seamless service delivery and customer experience.
  • Monitor and analyze service performance metrics to identify areas for improvement.
  • Develop and maintain strong relationships with customers, stakeholders, and internal teams.
Requirements
  • Proven experience as a people leader with strong team building skills in a similar role.
  • A trade qualified Technician with good diagnostic skills.
  • A background with knowledge of Komatsu machinery will be highly regarded.
  • An ability to negotiate with key stakeholders.
  • An effective communicator with the ability to delegate.
  • Experienced in estimation and contract maintenance.
About Komatsu Australia

Komatsu Australia is a leading provider of heavy equipment and services. We are committed to creating value together with our customers, employees, and partners. Our inclusive culture values diversity, equity, and inclusion, and we encourage applications from candidates with diverse backgrounds.



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