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Service Director
2 months ago
About the Role:
Komatsu Australia is seeking a highly skilled and experienced leader to join our team as a Branch Manager. As a key member of our organization, you will be responsible for leading our parts and service operations, driving exceptional customer service, and fostering a collaborative work environment.
Key Responsibilities:
- Manage overall performance and growth of the branch, including operations, people leadership, HSE, and financial management.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Lead and motivate a team of professionals to achieve business objectives.
- Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements:
- Proven experience as a people leader in a similar role, with a strong track record of success.
- Trade background with knowledge of Komatsu machinery, with a strong understanding of the earth moving or mining or heavy equipment industry.
- Strong business and financial acumen, with the ability to analyze data and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to present, delegate, and influence others.
- Experience working with Dynamics AX and SAP, with a strong understanding of business systems and processes.
About Komatsu Australia:
Komatsu Australia is a leading provider of heavy equipment and services, with a strong commitment to safety, quality, and customer satisfaction. We offer a competitive remuneration package, a zero-harm culture, and opportunities for professional growth and development.