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Customer Service Coordinator

1 month ago

Port Macquarie, New South Wales, Australia Brandt Full time

We are seeking an exceptional individual to join our team as a Customer Service Coordinator in Hastings.

About the Role:

  • This position is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.

Key Responsibilities Include:

  • Fielding internal and external customer inquiries to the Service Department
  • Opening work orders as directed by the Service Manager/Shop Foreman and maintaining control until they are closed and invoiced
  • Maintaining Service Department filing and records
  • Updating customer profiles using equipment, hours, or other information from the customer work orders
  • Preparing Service Technician efficiency reports
  • Processing warranty and/or product improvement claims including computation of charges, submission, and follow-up

About You:

  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred but not essential
  • Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Year 12 completion or relevant experience desirable
  • Ability to work under pressure and prioritise
  • A collaborative approach, adhering to company values

What We Offer:

  • Ongoing training and support
  • A great work culture
  • Advancement Opportunities
  • Employee Assistance Program

Estimated Salary: $60,000 - $80,000 per year.

We believe that outstanding people, combined with our committed and passionate culture, is key to our customers' success. If you are ready to grow your new career with Brandt, apply now.