Executive Director of Care Services

7 days ago

Toowoomba City, Australia Bupa Full time
About the Role

Executive Director of Care Services

We are seeking a highly skilled and experienced Executive Director of Care Services to lead our care home and team to achieve its care, safety, financial, operational, customer, and people objectives. As a passionate, empathetic, and nurturing leader, you will embody our values of being Brave, Caring, and Responsible.

Key Responsibilities:

  • Create a positive and engaged culture in the care home for all employees to thrive in.
  • Provide strong leadership to your care home employees, leading with Bupa's values to ensure your team is supported to perform at their best.
  • Support your leaders to have frequent team and individual performance and development conversations, to help employees be successful in their roles.
  • Ensure a person-first approach is taken at the care home to support our residents and their families, enabling and respecting residents to make informed decisions about their care.
  • Ensure Aged Care Standards are embedded within the home.
  • Diagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at pace.
  • Deliver the required commercial outcomes.

Requirements:

  • Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience, and acting on customer feedback.
  • Leadership roles in highly regulated sectors with strong performance standards, risk, and capital management, and sense of purpose/brand identity (profits reinvested in the business for customers).
  • Capacity to actively learn through experimentation, pivot, and apply experience to new roles and industry.
  • Has developed or driven continuous improvement efforts in large organisational settings.
  • Experience leading others through high-pressure situations or adversity.
  • Solid commercial understanding of budgets, resource management, and key levers for profitability - to allow for better care outcomes and re-investment opportunities.
  • Considers differences in stakeholder perspectives to reach optimal solutions and ensure organisational responsiveness to stakeholders.
  • A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards.

About Bupa

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

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