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Executive Director of Care Services
2 months ago
As a General Manager at Bupa Aged Care, you will be responsible for leading our care home and team to achieve its care, safety, financial, operational, customer, and people objectives. You will be provided with a strong support structure, including experienced operational and clinical management teams. Your role will involve creating a positive and engaged culture, providing strong leadership, and ensuring a person-first approach to support our residents and their families.
Key responsibilities include:
- Leading a customer-centric culture in a B2C business, focused on enhancing customer engagement and experience.
- Developing and executing business plans to drive commercial outcomes and improve care quality.
- Maintaining service delivery and customer satisfaction within strict regulations and standards.
- Collaborating with stakeholders to reach optimal solutions and ensure organisational responsiveness.
We are looking for a leader who is passionate, empathetic, and nurturing, with a strong commercial understanding of budgets, resource management, and key levers for profitability. If you have experience leading others through high-pressure situations or adversity, and have a track record of maintaining service delivery and customer satisfaction, we want to hear from you.
", "title": "About the Care Home", "content": "Bupa Glenvale is a modern care home built on 2 hectares of land, set in a quiet suburb just 5km from Toowoomba. The home features a secure dementia support community for those with specialised care needs, along with a beautiful, landscaped courtyard.
We're proud that our care homes strong commitment to a happy, quality Home is reflected in our most recent independently verified team engagement score of 80+, which is considered world class against global benchmarks.
", "title": "Benefits", "content": "We offer a range of benefits to support your wellbeing and career growth, including:
- Range of discounts on Bupa products - Healthcare, Optical, Dental
- 'People First' wellness program that can be accessed by all employees.
- Bupa Online Leadership Development, available on demand.
- Clinical learning opportunities and more, through online and face-to-face training.
- Internal transfers across our care homes.
- Employee Networks for you to get involved in an area you are passionate about, have your voice heard and be you at Bupa.
We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.
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