
Operational Transformation Manager
1 week ago
This leadership role oversees multi-site claims operations, ensuring service excellence and compliance targets are met.
About the Role- Lead and optimize large-scale claims teams across multiple locations, promoting a culture of accountability and high performance.
- Drive operational transformation through process improvement, system modernization, and risk management frameworks.
Key responsibilities include leading complex operations, managing productivity, and championing a culture of engagement and capability growth.
About You- Proven track record in leading large-scale operations in insurance or similar industries.
- Deep expertise in productivity, utilisation, capacity management, and operational excellence.
- Strong background in transformation and process redesign, with experience managing multiple system changes.
- Excellent communication and interpersonal skills.
- Ability to motivate and influence others.
- Results-oriented with a focus on delivery and customer satisfaction.
A strong analytical and problem-solving skillset is essential for this role, as well as an exceptional leadership presence and ability to bring teams on the journey through change.
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