Operations Transformation Specialist
1 week ago
- Leverage your expertise in large-scale operations management to drive organisational excellence, customer satisfaction, and business growth.
This role oversees the optimisation of multi-site claims teams across the country. You will be accountable for delivering operational efficiency, high-quality customer experiences, and successful transformation programmes.
About You- Demonstrated success in leading complex operations in insurance, financial services, or related industries.
- Proven ability to drive productivity, utilisation, capacity management, and operational excellence.
- Strong background in transformation and process redesign, with experience managing multiple system changes.
- Skilled in performance management, risk frameworks, and compliance standards.
- Effective leadership presence, inspiring teams through change.
Key Responsibilities:
- Lead and improve large, multi-site claims operations, ensuring service quality, productivity, and compliance targets are achieved.
- Drive operational transformation through process improvement, system modernisation, and disciplined risk and quality frameworks.
- Champion a culture of accountability and high performance, inspiring engagement and capability growth.
About This Opportunity:
- Multi-site claims team oversight and optimisation.
- Operational excellence, customer experience outcomes, and successful delivery of complex transformation programs.
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