Senior Lending Experience Manager

1 month ago

Sydney, New South Wales, Australia Westpac Group Full time
Leadership Opportunity

Westpac Group is seeking a talented individual to join our Client Experience & Transformation team as a Director, Lending Experience, Private Wealth.

About the Role

This is a leadership opportunity to drive the simplification and change agenda supporting Private Wealth lending excellence. You will partner across Private Wealth and closely with product, operations, and credit risk teams to develop and deliver initiatives across policy and process to continue to enhance our high net worth (HNW) client lending experience.

Key Responsibilities
  • Gather team, client, and market insights to inform priority initiatives across policy and process.
  • Develop and prioritize a simplification program focused on lending experience continuous improvement.
  • Own the review of the Private Wealth HNW policy and engagement with key business partners to progress enhancements to support our unique client segment.
  • Lead delivery of improvement initiatives to enhance our client and team experience.
Requirements
  • Significant experience (10+ years) in credit risk/lending role(s) with policy development experience and broad experience across key stakeholder areas.
  • Strong influencing, negotiating, and stakeholder management ability – able to engage leaders across Private Wealth and Westpac Group.
  • Strategic and commercial thinking, complex problem-solving, planning, and prioritization excellence.
  • Innovation mindset.
  • Project management and execution leadership.
  • Understanding of high net worth client segment, lending policy, and process.
  • Drive and enthusiasm, self-motivated, and outcomes-oriented.
How to Apply

Start by clicking on the APPLY or APPLY NOW button. At Westpac, we're committed to creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone – our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans, and reservists, and Indigenous Australians to apply.

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