Client Relationship Specialist
5 days ago
About This Role:
This position is responsible for managing client relationships, ensuring overall client satisfaction, and developing a complete understanding of the client's business.
Main Responsibilities:
- Manage multiple client relationships, providing exceptional service to ensure timely delivery and issue-resolution.
- Develop a deep understanding of each client's business, objectives, goals, and market challenges.
- Cultivate strong working relationships with client contacts, identifying opportunities to add value through anticipating possible solutions.
- Maintain knowledge of emerging issues, products, and services, advising clients on their impact on their business and our services.
- Identify cross-selling opportunities, participating in the development of solutions to meet client needs and coordinate presentations.
- Ensure smooth delivery of new services, communicating emerging needs and collaborating with internal partners to enhance profitability.
Your Skills:
We are looking for someone with:
- Experience in asset servicing and superannuation.
- A strong awareness of risk to both the client and the organization.
- Analytical, problem-solving, and organizational skills to identify and resolve client issues.
- Evidence of technical and strategic thinking.
- Excellent communication and interpersonal skills.
- Negotiation and influence skills to explain complex products and processes.
- Proven experience in financial servicing operations and superannuation with a client servicing background.
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