Healthcare Operations Officer

5 days ago


Canberra, ACT, Australia Healthscope Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as an Administration Officer. This role is responsible for ensuring the smooth operation of our hospital's front reception, including patient admission and discharge processes.

Key Responsibilities
  • Admit and discharge patients, ensuring accurate and timely entry of patient details into our Webpas Patient Management System.
  • Contact health funds to verify patient coverage and process financial transactions.
  • Liaise with bookings clerks to facilitate pre-admission processes.
  • Follow up on after-hours admissions and process identification and financial forms.
  • Manage switchboard operations, efficiently answering and redirecting calls.
  • Provide exceptional customer service to patients, visitors, and staff.
  • Perform reception duties, including monitoring visitor flow and directing visitors to specialist or patient rooms.
Requirements
  • Excellent customer service and interpersonal skills.
  • Highly developed organizational skills with the ability to prioritize tasks and meet deadlines.
  • Strong attention to detail and experience with MS Office (Outlook, Word, and Excel).
  • Ability to work independently and as part of a team.
  • Flexibility to work a variety of shifts, including early and late shifts, and weekends.
  • WebPas Hospital system experience is desirable.


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