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Recoveries Specialist

2 months ago

Sydney, New South Wales, Australia Singtel Group Full time
About the Role

We are seeking a highly skilled Recoveries Consultant to join our dynamic team at Optus. As a key member of our Recoveries Space, you will play a critical role in assisting and supporting our Mercantile and Debt Sale vendors to maximise recoveries and minimise bad debt.

Your Key Responsibilities
  • Collaborate with the Billing & Credit team and other key stakeholders to deliver on Recoveries strategic goals;
  • Own the continuous improvement model in all aspects of the Debt Recovery Management cycle, identifying and resolving internal control gaps, and implementing effective controls;
  • Provide trusted input into critical Optus recovery processes and activities;
  • Support the development of budgets, forecasting, and scenario analysis models;
  • Conduct deep dive data analysis to generate recovery insights;
  • Provide short- and long-term insight and intelligence on Optus' debtor segments;
  • Work closely with the Collections and Recoveries team and Mercantile Vendors to set up and maintain reporting analytics and dashboards to supervise results;
Your Skills and Qualifications
  • Tertiary qualification in Business, IT, Commerce, or a related field is desirable;
  • Experience in an Analytical role, including preparation of financial models and cases;
  • Solid understanding of MS Office, Teradata SQL, Relational databases, SQL developer, Oracle SQL, and Alteryx;
  • Solid analytical, conceptual, strategic, and commercial skills, with a background in statistical modelling/model validation;
  • Exceptional communication and interpersonal skills, as well as exceptional project and time management ability;
  • Adept at conducting deep analysis to uncover areas to be addressed to improve the customer experience and financial outcomes for the team;
  • Confident to present findings to all levels of the business, internally and externally;
  • Ability to handle time well as the time of collaborators;
About Optus

At Optus, we are strengthened by others and value diversity. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural, and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

We offer a range of benefits, including flexible working arrangements, career progression opportunities, and access to resources and support via the 'Parents at Work portal'. Our campus life is vibrant, with a variety of facilities, including restaurants, cafes, gymnasium, GP, and post office. We also offer two easy travel options to Sydney Campus.

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes.