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Deceased Estates and Trusts Manager
2 weeks ago
This role is an opportunity to play a key part in ensuring frontline staff have the tools and information they need to provide exceptional service to customers.
- You will work closely with the Knowledge Management team to develop, refine, and maintain knowledge resources that align with operational needs.
- Collaborate with the Knowledge Management team to develop, refine, and maintain knowledge resources that align with operational requirements.
- Provide expert guidance on file management, complex matters, and customer service best practice, ensuring resources are both accurate and useful.
- Mentor and train staff in effectively using knowledge resources, enabling them to deliver high-quality services.
- Contribute to the continuous improvement of our knowledge systems by identifying gaps, recommending enhancements, and keeping content current.
- Prepare and review content to ensure compliance with legislation, policies, and procedures.
You are passionate about process improvement and possess excellent stakeholder engagement and communication skills, along with a strong understanding of deceased estates, financial administration, and trust matters. You thrive in collaborative environments and have an ability to make complex concepts accessible.
- A deep understanding of complex matters in deceased estates, financial administration, and trust management is essential.
- The ability to translate operational expertise into practical resources and training is required.
- Excellent written and verbal communication skills, with attention to detail, are necessary.
- A commitment to improving processes and maintaining high standards of service delivery is expected.
