Sydney Based Customer Service Expert

2 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $80,000

Unlock Your Career Potential with a Thriving Customer Service Role

About the Position

We are seeking a talented and dedicated Customer Service Consultant to join our Sydney-based team. As a key member of our customer support unit, you will be responsible for delivering exceptional service to our growing customer base and hotel partners.

  • Action client business travel accommodation enquiries (online, phone, email) within contracted Service Level Agreement (SLA).
  • Take responsibility and work independently, as part of a broader team and network, to deliver customer support via telephone, email, and our online solution, including group transactions and dispute resolution with a solutions-focus.
  • Maintain a positive and 'can-do' attitude in a fast-paced environment, when investigating and reviewing disputes and/or providing resolutions to customers or hotel partners.
  • Provide professional, clear, and concise communication via telephone or email at all times, internally and externally of the company.
  • Independently prioritize and organize work based on priority level.
  • Follow up on cases that could not be handled by 1st Level support.
  • Maintain a dual-relationship focus and act as an intermediary between our customers and partner hotels.
  • Maintain the customer data in the system, ensuring accuracy and confidentiality is maintained at all times.
  • Contribute to the continuous improvement of the service.
Key Responsibilities
  • Professional experience in the customer service industry, with dispute management and resolution preferably.
  • Experience working with customers via telephone and email, with the ability to maintain professionalism and sensitivity on all correspondence.
  • Solutions-focused with acute attention to detail; ability to solve complaints like a puzzle, i.e. arranging all parts quickly and solving them appropriately, achieving a positive outcome.
  • Good PC skills and competence in working with IT applications.
  • Willingness to work within a team environment and take responsibility for your work.
  • Flexibility required in hours of operation to cover busy periods and business needs, including adhering to any shift changes based on a fortnightly roster.
  • Fluency in English, verbal and written.
Benefits and Opportunities
  • The attractive remuneration package includes a fixed monthly salary, all necessary work equipment and mobility, and an annual or multi-year bonus.
  • You will have access to a global network of like-minded professionals who share a passion for innovation and customer satisfaction.
  • A culture of continuous learning and development, with opportunities for growth and advancement.
About Us

We are a leading provider of business travel solutions, committed to delivering exceptional service and value to our customers and partners. Our dynamic and supportive work environment offers a unique opportunity for career growth and personal development.

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