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Leading Expert in Customer Service
2 weeks ago
As a Senior Customer Support Specialist, you will be the go-to expert for our customers in the APAC region. Based in Sydney, NSW, Australia, this role requires you to develop an in-depth knowledge of our platform and provide high-quality product support to customers.
You will partner with customers to resolve issues via email and live chat, communicating effectively to answer questions for both technical and non-technical end-users. Your diagnostic skills will help identify software issues and resolve escalated customer complaints using established processes.
You will also provide support and guidance on non-technical questions related to marketing, sales, and e-commerce setup. Additionally, you will document troubleshooting and problem resolution steps to ensure seamless customer experiences.
Requirements- A thoughtful communicator with excellent written and verbal skills across multiple channels.
- Possess creative problem-solving skills for customers and end-users.
- Be self-motivated, eager to learn, and thrive in a collaborative environment.
- Have experience with or the ability to quickly pick up Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.
- Familiarity with web technologies, networking, and software products is a must.
- Understanding of DNS, IPs, and other networking concepts.
- API experience is required.
- Familiarity with email marketing platforms and e-commerce platforms.
Full authorisation to work in Australia without any restrictions.
Ability to work a Saturday - Wednesday working week (weekend availability).
Location: Sydney, NSW, Australia.
