Senior Claim Specialist
4 days ago
As a Claims Manager, you will make a meaningful impact on customers' lives by navigating complex situations with empathy and confidence.
Why This Role MattersYou will be the first point of contact for individuals, providing clear, timely updates and outcomes through every stage of their claim. Your support will ensure the process is smooth, fair, and handled with care.
What You'll Be Doing- Manage claims from start to finish, owning a portfolio and providing clear, timely updates and outcomes.
- Deliver exceptional service as a trusted advisor during stressful times.
- Collaborate across teams to work with assessors, trades, internal departments, and external partners for the best results.
- Apply sound judgment, balancing policies, procedures, and empathy.
- Drive improvements by sharing ideas and feedback to enhance processes.
- Empathy & compassion, genuine concern for others.
- Strong communication skills, clear, professional, and confident.
- Integrity & accountability, always doing the right thing.
- Digital confidence, comfortable using systems and tools.
- Time management, juggling priorities with ease.
- Resilience & flexibility, thriving in a changing environment.
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