Customer Experience Manager

1 week ago


Gold Coast, Queensland, Australia beBeeService Full time $60,000 - $85,000

Job Description

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We are seeking a Guest Service professional to join our team, providing exceptional customer experiences for our guests. Your primary responsibility will be handling guest arrivals and departures, ensuring seamless transitions and accurate room assignments.

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Responsibilities:

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  • Efficiently handle check-in and check-out processes;">
  • Respond to guest enquiries and requests promptly, offering personalized solutions and recommendations;">
  • Maintain a comprehensive understanding of hotel amenities and services, and provide knowledgeable recommendations to guests;">
  • Collaborate with other departments to ensure seamless guest experiences;">
  • Ensure the confidentiality and security of guest information and transactions.">
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Requirements:

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To succeed in this role, you will need exceptional communication and interpersonal skills, a genuine passion for delivering outstanding customer service, and the ability to work effectively in a fast-paced environment while maintaining composure and professionalism.

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What We Offer:

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Competitive hourly rate, plus penalty rates for weekends and public holidays; discounted parking available; up to 30% discounts across award-winning restaurants and accommodation; career development, training, and courses via our Academy – limitless career opportunities; paid training and ongoing career development opportunities.

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Our Culture:

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We value diversity, equity, and inclusion, and strive to create an environment that welcomes everyone. Our company values include Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

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