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Customer Experience Manager
2 weeks ago
This role is an exciting opportunity to provide exceptional customer service and play a key part in our team's success. We're looking for a motivated individual who can excel in a fast-paced environment and work collaboratively with colleagues to achieve our goals.
The successful candidate will be responsible for welcoming new and existing customers into our showrooms, promoting our products, and managing the customer journey from start to finish. This includes providing excellent communication skills, both verbally and written, as well as being highly organized and able to multitask efficiently.
We offer a dynamic team environment, opportunities for career development and progression, and a highly attractive base salary package with monthly cash incentives. If you're a team player with a strong work ethic and a passion for delivering outstanding customer service, we'd love to hear from you
Duties and Responsibilities- Provide exceptional customer service and manage the customer journey
- Welcome new and existing customers into showrooms with face-to-face selling
- Actively promote products to generate sales and process orders
- Handle merchandising, stock replenishment, and warehouse stock control
- Generate quotations and engage with e-commerce and social media
- Manage Service Centre operations and coordinate production with factory staff
- Troubleshoot enquiries via phone and email efficiently
- Coordinate logistics including transport and deliveries
- Communicate effectively with stakeholders and manage difficult customers
- Strong verbal and written communication skills
- Previous retail, hardware, or trade environment experience highly regarded
- Steel industry experience advantageous but not essential
- Face-to-face selling skills with entrepreneurial spirit
- Highly organized with excellent multitasking and attention to detail
- Strong computer skills and ability to learn new systems quickly
- Team player who can also work independently under pressure
- Current driver's licence essential
- Dynamic team environment with job satisfaction
- Opportunities for career development and progression
- Highly attractive base salary package with monthly cash incentives
- No weekend work required
- Inclusive workplace supporting workforce diversity
- Rapid growth company with achievable performance targets
We're committed to building an inclusive and diverse workforce with a 'Safety First' culture. You'll be part of a collaborative environment that embraces the strengths and differences of our people. We strongly encourage applications from diverse groups including Aboriginal and Torres Strait Islander people and people with disability.
