Customer Experience Manager

2 days ago

Gold Coast, Queensland, Australia Valiram Full time

**Exciting Opportunity: Propel Your Career as Customer Experience Manager at Victoria's Secret**

Are you ready to elevate your career to new heights? Join the esteemed Victoria's Secret team at our Pacific Fair store and play a pivotal role in delivering unparalleled customer experiences

**About Victoria's Secret**: At Victoria's Secret, we are deeply committed to advocating for women globally. Our mission is not merely a statement; it is ingrained in our organizational ethos, ensuring every woman feels valued and empowered. Join us and contribute to a culture that recognizes and celebrates your contributions.

**Key Responsibilities**:

- **Drive Sales Excellence**: Spearhead initiatives to optimize sales performance and cultivate exceptional customer experiences, positioning our store as a premier retail destination.
- **Inspire Team Success**: Motivate and empower our sales team to achieve peak performance, fostering a culture of collaboration and achievement.
- **Talent Development**: Mentor and develop emerging leaders and team members, nurturing a pipeline of skilled professionals to support organizational objectives.
- **Strategic Execution**: Develop and implement strategic initiatives to enhance sales performance and achieve key business objectives, leveraging analytical insights and market trends.
- **Operational Leadership**: Oversee recruitment, training, and performance management processes, ensuring adherence to brand standards and operational excellence.

**Requirements**:

- **Proven Leadership**: Demonstrate 3-5 years of retail management experience, exhibiting strong leadership, communication, and organizational skills.
- **Adaptability**: Thrive in a dynamic, fast-paced environment, adept at managing competing priorities and driving results.
- **Talent Management**: Possess a keen eye for talent identification and development, fostering a culture of continuous learning and growth.
- **Business Acumen**: Exhibit a strong business acumen with the ability to analyze data, interpret market trends, and make informed decisions to drive performance.

**What We Offer**:

- **Competitive Compensation**: Receive a competitive salary package commensurate with your experience and contributions.
- **Employee Benefits**: Access exclusive discounts on our products and sister brands, enhancing your overall compensation package.
- **Professional Development**: Engage in ongoing training and development opportunities to expand your skill set and advance your career.
- **Be a Pioneer**: Play a pivotal role in launching a major retail brand in Australia, contributing to our legacy of success.
- **Collaborative Environment**: Join a dynamic and supportive team culture where collaboration and innovation are celebrated.
- **Work-Life Balance**: Enjoy the flexibility of birthday leave, promoting a healthy work-life balance and well-being.

**About Valiram**: Joining Victoria's Secret means becoming part of the esteemed Valiram family - a global leader in luxury retail with a rich heritage spanning multiple countries and over 320 stores. With a diverse portfolio of brands, Valiram offers unparalleled opportunities for professional growth and development.

Ready to embark on this transformative journey with us? Learn more about our prestigious brand portfolio at Valiram.

Pay: From $60,000.00 per year

**Benefits**:

- Employee discount
- Referral program

Schedule:

- Every weekend
- Monday to Friday
- Rotating roster

Work Location: In person

Application Deadline: 10/11/2024

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