Customer Experience Team Lead

1 week ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $90,000 - $120,000

We are seeking an experienced professional to lead our customer experience team. This role involves managing the servicing of customers, ensuring issues are dealt with and resolved quickly, and coordinating approval of pricing claims.

About the Role

This is a key position that requires excellent communication and problem-solving skills. The successful candidate will be responsible for leading investigations into delivery non-conformances and discrepancies, as well as collaborating with other departments to ensure a seamless customer experience.

Key Responsibilities
  • Manage the servicing of customers to ensure timely resolution of issues
  • Coordinate approval of pricing claims and process pricing claims
  • Collaborate with other departments to ensure a seamless customer experience
  • Lead investigations into delivery non-conformances and discrepancies
Requirements

The ideal candidate will have:

  • Tertiary degree or equivalent work experience
  • Preferred area of study: Engineering, Math, Physics, Supply Chain, Accounting
  • Experience of SAP sales order processing and discrepancy claim processing
  • Proven track record of process improvements
  • A minimum of 2 years' experience in a FMCG or Consumer Pharma company
Benefits

This role offers the opportunity to work in a dynamic team environment and develop your skills in customer experience management. You will also have access to ongoing training and development opportunities.

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