Team Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $85,000

**Job Description:** We are custodians of Australian fashion, celebrating our heritage and allowing our brands to express themselves in contemporary ways.

Our commitment to design and quality is unwavering across all aspects of our business. This enables us to bring great brands to life in engaging ways.

As a Customer Care Team Leader, you will supervise, develop and inspire your team. You will lead the team to exceed Key Performance Indicators through coaching and training; monitoring and managing schedules, ticket assignment and tasks at all levels.

You will be responsible for being the first point of contact for customer escalations and team support. You will also monitor and manage ticket queues, tasks and schedules; and support the team where necessary to serve customers.

The key responsibilities include accurately lodging, analysing and reporting customer enquiries and issues. You will assess goods for quality assurance and come to the best resolution for the customer and brand.

**Required Skills and Qualifications:

  • At least one year experience leading a team, preferably in the retail sector
  • A patient, encouraging leader who leads by example
  • Strong problem-solving skills and attention to detail

**Benefits:

  • Up to 50% off our Brands
  • Birthday leave
  • A strong leadership team that invests in you
  • Work/life balance, including work-from-home opportunities
  • A positive and supportive team environment
  • The opportunity to develop a range of interpersonal and communication skills transferable across many career paths

**Other Opportunities:** With our company, you will have the chance to grow professionally and personally. We offer a dynamic and supportive environment where you can thrive and achieve your goals.

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