Customer Experience Team Lead

5 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $150,000

Lead a high-performing team of customer service representatives and make a real difference in the lives of customers.

">Job Overview

This is an excellent opportunity to lead, develop and motivate a team of enthusiastic customer service agents responsible for delivering exceptional customer experiences.

You will oversee team performance, ensuring targets are met while achieving individual KPIs linked to broader deliverables.

Main Responsibilities:

  • Develop and implement effective strategies to drive team performance and achieve business objectives.
  • Act as the point of contact for customer escalations, providing timely and professional resolutions.
  • Collaborate with cross-functional teams to ensure seamless execution of business processes.
  • Maintain accurate records and reports to inform business decisions.

Requirements:

  • Proven experience as a Customer Service/Call Centre Manager in a large enterprise environment.
  • Minimum 3 years' experience leading teams within an inbound call centre/customer service environment.
  • Strong communication, organisational and leadership skills.
  • Ability to adapt to changing priorities and work in a fast-paced environment.
  • Previous experience in the technical, IT and/or telecommunications sectors is highly regarded.

About This Opportunity:

This is a fantastic chance to join a successful and fast-growing IT services business offering a wide range of services throughout Australia, New Zealand, SE Asia and Europe.

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