Front Office Experience

2 days ago

Alice Springs, Northern Territory, Australia beBeeGuestServices Full time $40,000 - $80,000
Guest Services Agent Job

This role involves making guests feel welcome and reflecting the exceptional experience to come when they arrive.

You will be the first point of contact for our guests and set the tone for their stay with us.

Responsibilities:

  • Ensure interactions with our guests (internal or external) are positive, productive, professional, and in keeping with the principles of a Guest Services Agent
  • Support and value the contributions of all team members, creating trust and empowering our people
  • Treat guests and team members from all cultural groups with respect, sensitivity, and transparency
  • Be an advocate of ALL loyalty program to non-members
  • Checking guests in and out maintaining accurate guest accounts
  • Taking bookings, providing helpful information, and entering reservations
  • Answering guests' queries in a timely and efficient manner
  • Addressing guest requests and handling guest complaints in a positive manner
  • Liaise with other departments to assist guests

Qualifications:

  • Previous hotel front office reception experience preferable
  • Professional telephone manner and exceptional customer service skills
  • Excellent communication, interpersonal, and time management skills
  • A friendly and positive can-do attitude who enjoys working in a team
  • Previous experience using Opera desirable but not essential

Additional Information:

Guests benefit card offering discounted rates worldwide on Accommodation and Food & Beverage. Learning programs through 'Learn your Way' Academy platforms, ongoing training and development opportunities.

Work in an environment where we encourage you to bring your real self to work, unleash your creativity, and have fun.

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