Customer Service Representative
2 weeks ago
About Us
The Good Guys is Australia's leading retailer of electrical and appliance products, driven by our purpose to help families live better for less. With over 4,000 employees across 100 stores and a support office in Melbourne, we're part of the largest and fastest-growing retailer in Australia.
Since 1952, we've been delivering exceptional customer experiences and making a positive impact on our community. We're committed to being Australia's strongest-growing total home solutions electrical retailer.
Why Join Our Team?
- We have a supportive, transparent, and inclusive team culture that fosters growth and development.
- We're proud to be part of iconic retail brands with a rich history in the Australian market.
- We make a real difference in our community through our 'Helping Hands' and 'Doing Good' workplace giving programs, with every dollar donated matched by the company.
- We offer generous team member discounts and opportunities for ongoing training and development.
- We provide fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group.
About the Role
As a Customer Service Representative - Sales Support, you'll play a critical role in creating sales orders, payment links, and ensuring timely responses to customer requests. You'll work closely with stores to resolve customer issues and collaborate with other teams to provide effective solutions.
Key Responsibilities:
- Create sales orders and payment links for customers.
- Work collaboratively with stores to ensure incomplete sales are resolved promptly.
- Provide timely and effective responses to customer requests.
- Ensure all activities meet compliance and legislative requirements.
About You
To succeed in this role, you'll need:
- Previous experience in phone-based sales or support roles.
- A positive attitude and excellent communication skills.
- Strong organizational skills and ability to manage your own time.
- Exceptional customer service skills and ability to build rapport with customers.
Estimated Salary: $55,000 - $65,000 per annum, depending on location and experience.
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