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Retail Operations Director
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The Senior Showroom Manager is a key leadership position that oversees the operations, performance, and people management of two Australian showrooms.
Key Responsibilities:- Lead showroom teams in Sydney and Melbourne to drive sales and upskill team members.
- Develop store metrics and KPIs and provide regular insights to executive leaders.
- Ensure excellence in retail operations across both locations.
- Own and execute national retail strategy, including presentation standards, service quality, and local marketing execution.
- Collaborate with central teams to align digital and physical retail efforts.
- Analyse store performance and implement initiatives to improve conversion, average order value, and customer satisfaction.
- Lead recruitment, training, and performance management for retail teams.
- Plan staffing schedules and ensure efficient resource allocation.
- Maintain stock presentation standards and coordinate inventory needs.
- Oversee in-store events and activations to enhance customer experience.
- 10+ years' experience in multi-site retail leadership roles, ideally in homewares, furniture, or lifestyle sectors.
- Proven track record of driving retail performance and leading high-performing teams.
- Strong commercial acumen with experience interpreting sales data and managing financials.
- Passion for customer experience and creating an inspiring in-store environment.
- Hands-on leader with the ability to coach, motivate, and build culture across locations.
- Comfortable working in a dynamic, fast-paced, founder-led environment.
- Strong communication skills and experience collaborating with central teams.
