Customer Experience Ambassador

2 days ago

Townsville, Queensland, Australia beBeeCustomer Full time $45,000 - $80,000
Exceptional Service Delivery Specialist

About The Role:

As an Exceptional Service Delivery Specialist, you will be the primary point of contact for our guests, responsible for delivering outstanding customer experiences in a fast-paced pub environment.

  • Engage with guests by sharing your knowledge of products and create memorable moments that exceed their expectations.
  • Inform guests about loyalty programs and product offerings to enhance their experience.
  • Contribute positively to a culture of responsibility centered around safety and RSA compliance.

What We Need From You:

We are looking for someone who excels at building rapport with people, managing details, and communicating effectively. You should be motivated to make a lasting impact on our guests and colleagues.

  • Hold a valid RSA certificate.
  • Be flexible with availability across days, evenings, and weekends.

The Benefits Are Good Too:

  • An exclusive employee discount card for ALH Hotels pubs & accommodation, BWS, Dan Murphy's, and other Endeavour Group brands.
  • Access to a range of free services supporting physical, mental, and financial wellbeing.
  • Utilize dedicated learning and development options to grow professionally and personally.

Our Culture:

We are creators together, working towards a more sociable future. We value inclusivity, safety, and fun, creating a welcoming atmosphere for all. At ALH, we're part of something bigger, sitting alongside renowned brands like Dan Murphy's and BWS within the Endeavour Group.

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