Customer Experience Ambassador

4 days ago

Townsville, Queensland, Australia beBeeService Full time $46,560 - $69,180

Overview

We are seeking a skilled and dedicated Guest Service Agent to join our team.

The ideal candidate will have a passion for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • Provide a warm and welcoming reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Hourly Rates:

  • Monday – Friday: $32.31 per hour
  • Saturday: $38.78 per hour
  • Sunday: $45.24 per hour

Qualifications:

  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organization.
  • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Benefits:

  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support.

About Us:

We are a dynamic organization dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

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