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Technical Services Engineer Melbourne
2 months ago
MongoDB is a leading developer data platform that empowers developers to build amazing apps that people use every day. We are transforming industries and delivering applications and services that make it easier to manage and scale database deployments.
Job SummaryWe are seeking a Technical Services Engineer to join our team in Melbourne. As a Technical Services Engineer, you will use your outstanding problem-solving and customer service skills to advise customers and solve their complex MongoDB problems.
Key Responsibilities- Provide technical support and guidance to customers on MongoDB-related issues
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base
- Stay up-to-date with the latest MongoDB features and technologies
- 4+ years of experience in a technical support or engineering role
- Strong diagnostics and troubleshooting skills
- Broad awareness of customer workloads and use cases
- Systems engineering experience, including Linux performance and storage engineering
- A collaborative and dynamic work environment
- Opportunities for professional growth and development
- A comprehensive benefits package
MongoDB is an equal opportunities employer and is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
