Technical Services Engineer

1 month ago


Melbourne, Victoria, Australia MongoDB Full time
About MongoDB

MongoDB is a leading provider of database solutions, empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data.

Job Summary

We are seeking a highly skilled Technical Services Engineer to join our team. As a Technical Services Engineer, you will be responsible for advising customers and solving complex MongoDB problems. You will work closely with our customers to understand their technical needs and provide expert guidance on MongoDB solutions.

Key Responsibilities
  • Provide technical support and guidance to customers on MongoDB solutions
  • Analyze complex technical issues and develop effective solutions
  • Collaborate with cross-functional teams to develop and implement technical solutions
  • Stay up-to-date with the latest MongoDB technologies and trends
  • Develop and maintain technical documentation and knowledge base
Requirements
  • 4+ years of experience in a technical support or engineering role
  • Strong diagnostics and troubleshooting skills
  • Broad awareness of customer workloads and use cases
  • Systems engineering experience, including Linux performance, memory management, and I/O tuning
  • Ability to read code and basic coding/scripting ability in one or more languages
  • Good understanding of Networking concepts and protocols
  • Experience supporting complex mission-critical product applications and database systems
Preferred Qualifications
  • Experience with authentication systems such as LDAP, Kerberos, and AD
  • Experience using or managing MongoDB
  • Experience using distributed version control systems, and in particular git
  • Experience using any cloud services stack such as AWS, Azure, or GCP
  • Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
What We Offer
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A comprehensive training program
  • The chance to work with a leading provider of database solutions
How to Apply

If you are a motivated and experienced Technical Services Engineer looking for a new challenge, please submit your application. We look forward to hearing from you



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