Senior Director, Professional Services

2 weeks ago


Sydney, New South Wales, Australia MongoDB Full time
About the Role

We are seeking a highly experienced and skilled Senior Director, Professional Services to lead our APAC delivery team. As a key member of our leadership team, you will be responsible for driving revenue growth, delivering high-quality services engagements, and developing the capabilities of our team.

Key Responsibilities
  • Accountable for APAC services revenue targets and customer experience
  • Lead an organization responsible for influencing customer consumption rates
  • Establish and maintain a culture of mutual accountability between Professional Services and customers
  • Partner with other field teams for continuous improvement of customer engagement methodologies
  • Support MongoDB teams in the management of risk throughout the engagement lifecycle
  • Develop the capabilities and maturity of the leaders on your team
  • Ensure healthy relationships with the MongoDB delivery ecosystem in your region
  • Owner of all delivery assets, tools, capabilities, systems, processes, and playbooks
  • Proactively maintain a robust recruiting pipeline
Success Measures
  • Achieve and beat regional revenue targets
  • Meaningfully and deliberately drive consumption in our customers through high-quality services engagements
  • Identify and manage leading indicators that indicate deliberate behaviors that help to accelerate customer consumption
  • Successful evolution of the capability of the APAC services team
  • Lead an APAC Delivery team increasingly capable of delivering complex projects
  • Lead an APAC Delivery team increasingly effective at influencing customer decisions
About MongoDB

MongoDB is a global company that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.



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