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Senior Director, Professional Services Sydney

2 months ago

Sydney, New South Wales, Australia MongoDB Full time
About MongoDB

MongoDB is a leading provider of modern database and data platform solutions. Our mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.

Job Summary

We are seeking a highly experienced and strategic leader to join our APAC delivery team as a Senior Director, Professional Services. As a key member of our team, you will be responsible for driving the growth and success of our services business in the Asia Pacific region.

Key Responsibilities
  • Lead the APAC services revenue targets and hold self and MongoDB to a high standard of customer experience.
  • Establish and maintain a culture of mutual accountability between Professional Services and customers.
  • Partner with other field teams (Sales, Customer Success, Support, Pre-Sales) for continuous improvement of our customer engagement methodologies.
  • Support MongoDB teams in the management of risk throughout the engagement lifecycle.
  • Develop the capabilities and maturity of the leaders on your team.
  • Maintain healthy relationships with the MongoDB delivery ecosystem in your region (BSIs, sub-partners, remote delivery center, training, etc.) to maintain complementary delivery capacity, and with global system integrators for delivery of large engagements.
  • Own all delivery assets, tools, capabilities, systems, processes, and playbooks.
  • Proactively maintain a robust recruiting pipeline, attracting the highest quality talent in the industry to support excellence and rapid growth.
  • Collaborate with other functions across the region as a key partner to services strategy development and execution.
Requirements
  • 12+ years of career experience in services for software companies, SaaS preferred, including 5+ years in professional services leadership.
  • Familiarity with enterprise-scale software architectures, application development methodologies, and deployment/operational considerations.
  • University degree or relevant work experience.
  • Ability to make sound decisions in a fast-paced, changing environment with limited data.
  • Successful track record owning a revenue quota, additional experience leading services sales efforts preferred.
  • Demonstrated leadership skills, with direct responsibility for managing and developing leaders; demonstrated history of delivering high-quality results as manager of managers.
  • Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, manage customer expectations and escalations effectively.
  • Demonstrated ability to maintain relationships and alignment with other internal teams and stakeholders, especially Sales and Customer Success.
  • Outstanding interpersonal skills, along with strong communication skills, both verbal and written.
  • Comfortable traveling for work as needed.
What We Offer

MongoDB is committed to providing a supportive and enriching culture for our employees. We offer a range of benefits, including employee affinity groups, fertility assistance, and a generous parental leave policy. We value our employees' wellbeing and want to support them along every step of their professional and personal journeys.

MongoDB is an equal opportunities employer and is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.