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Operations Coordinator
2 months ago
We are seeking a highly skilled and motivated Operations Support Officer to join our team at Team Global Express. As an Operations Support Officer, you will play a critical role in ensuring the smooth operation of our freight solutions and customer service functions.
Key Responsibilities- Accurately record all client information and investigations into our computer systems.
- Perform day-to-day housekeeping of inbound freight and provide attention to requirements.
- Ensure all customer enquiries are actioned and resolved to company and client satisfaction in a timely manner.
- Communicate with clients and contact center staff regularly through various platforms.
- Provide feedback to the Supervisor regarding service failures by sub contractors or staff drivers.
- Assist in finding solutions to prevent recurrence of service failures.
- Support Admin and Operational team members in a backup capacity.
- Handle enquiries in a professional and prompt manner.
- Proficiency in data entry and time management.
- Computer literacy and knowledge of MS Office applications.
- Excellent team player with ability to resolve conflict and negotiate solutions.
- Ability to handle freight and previous experience in the transport industry is highly advantageous.
- Good communication skills, both written and verbal, and excellent telephone manner.
Team Global Express is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We are committed to transforming our operations and striving towards becoming an Environmental, Social, and Governance leader by 2030.
What We Offer- Competitive salary above industry standards.
- Upskilling, training, mentoring, and more to support your career development journey.
- Fun and practical employee perks and discounts.
- Flexible work arrangements, including work from home.
- Inclusive parental leave policy that supports all parents and carers.
- Peer recognition awards acknowledge when you go above and beyond.
We celebrate difference and are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander Peoples to apply.
