Senior Servicenow Solution Designer

6 days ago

Perth, Western Australia beBeeServicenow Full time $120,000 - $160,000
Job Role

We are seeking an experienced Servicenow Solutions Architect to drive digital transformation and process automation within our organisation. As a Servicenow Solutions Architect, you will leverage deep knowledge of the Servicenow platform to design, develop, and implement complex solutions that align with business needs.

Key Responsibilities
  • Design and Implement Complex Solutions: Lead the design, development, and deployment of Servicenow applications and modules, ensuring robust, scalable, and maintainable solutions.
  • Technical Leadership: Serve as a subject matter expert on Servicenow architecture, best practices, and standards. Guide and mentor developers, providing code reviews and technical direction.
  • Integration: Develop and maintain integrations between Servicenow and other enterprise systems using REST/SOAP APIs and integration tools.
  • Configuration & Customisation: Configure Servicenow modules to meet organisational needs. Customise forms, workflows, business rules, client scripts, UI policies, and notifications.
  • Process Automation: Build automated workflows and orchestration scripts to streamline operations and remove manual bottlenecks.
  • User Experience: Design and implement intuitive user interfaces, portals, and dashboards to enhance usability and adoption across the organisation.
  • Quality Assurance: Conduct unit testing, regression testing, and participate in user acceptance testing to ensure solution integrity and performance.
Required Skills & Qualifications
  • Education: Bachelor's degree in computer science or a related field. Equivalent work experience may be considered.
  • ServiceNow Experience: Minimum 5+ years of hands-on ServiceNow development, including experience in designing and implementing complex solutions.
  • Technical Skills:
  • Strong knowledge of ServiceNow modules: ITSM, ITOM, ITBM, HRSD, CSM, and SecOps.
  • Experience with REST and SOAP integrations, Web Services, and third-party middleware.
  • Familiarity with AngularJS, HTML5, CSS3, and Service Portal development.
  • Understanding of ITIL processes and frameworks.
  • Experience with Agile/Scrum methodologies and tools (e.g., Jira, Azure DevOps).
  • Knowledge of authentication protocols (OAuth, SAML, LDAP).
Preferred Attributes
  • Passion for emerging technologies and continuous learning.
  • Dedication to understanding and prioritising user and business needs.
  • Willingsness to embrace new challenges and adapt to changing business environments.
  • High standard for accuracy, quality, and reliability in all deliverables.

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