Servicenow developer

ServiceNow Senior Developer – Job Description

Role Overview and Core Responsibilities

The role of ServiceNow Senior Developer is pivotal in driving digital transformation and process automation within an organisation. As a technical expert and problem solver, the Senior Developer leverages deep knowledge of the ServiceNow platform to design, develop, and implement complex solutions that align with business needs, enhance operational efficiency, and deliver measurable value. This role demands a blend of technical excellence, leadership, and communication skills, ensuring not only robust solution delivery but also effective collaboration with stakeholders and mentoring of junior team members.

• Key Responsibilities

· Solution Design & Implementation: Lead the design, development, and deployment of ServiceNow applications and modules, ensuring robust, scalable, and maintainable solutions that address business requirements.

· Technical Leadership: Serve as a subject matter expert (SME) on ServiceNow architecture, best practices, and standards. Guide and mentor developers, providing code reviews, technical direction, and knowledge sharing.

· Integration: Develop and maintain integrations between ServiceNow and other enterprise systems (e.g., LDAP, Active Directory, third-party HR, finance, and IT systems) using REST/SOAP APIs, middleware, and other integration tools.

· Configuration & Customisation: Configure ServiceNow modules (ITSM, ITOM, ITBM, HRSD, SecOps, CSM, etc.) to meet organisational needs. Customise forms, workflows, business rules, client scripts, UI policies, and notifications.

· Process Automation: Build automated workflows, orchestration scripts, and process improvements that streamline operations and remove manual bottlenecks.

· User Experience: Design and implement intuitive user interfaces, portals, and dashboards to enhance usability and adoption across the organisation.

· Quality Assurance: Conduct unit testing, regression testing, and participate in user acceptance testing (UAT) to ensure solution integrity and performance.

· Documentation: Create and maintain detailed technical documentation, including architecture diagrams, solution designs, deployment guides, and support materials.

· Stakeholder Engagement: Work closely with business analysts, project managers, product owners, and other stakeholders to clarify requirements, propose solutions, and ensure alignment with strategic objectives.

· Platform Maintenance & Support: Perform ongoing platform maintenance, upgrades, and troubleshooting, resolving incidents and problems in a timely manner.

· Continuous Improvement: Proactively identify opportunities for platform optimisation, technical innovation, and enhancement of ServiceNow capabilities.

· Compliance & Security: Implement security best practices, ensure compliance with organisational policies and regulatory requirements, and manage access controls within the ServiceNow platform.

• Required Skills & Qualifications

· Education: Bachelor's degree in computer science, Information Technology, or a related field. Equivalent work experience may be considered.

· ServiceNow Experience: Minimum 5+ years of hands-on ServiceNow development, including experience in designing and implementing complex solutions on the platform.

· Technical Skills:

· Proficiency in JavaScript, Glide API, and ServiceNow scripting (business rules, client scripts, UI policies).

· Strong knowledge of ServiceNow modules: ITSM, ITOM, ITBM, HRSD, CSM, and SecOps.

· Experience with REST and SOAP integrations, Web Services, and third-party middleware.

· Familiarity with AngularJS, HTML5, CSS3, and Service Portal development.

· Understanding of ITIL processes and frameworks.

· Experience with Agile/Scrum methodologies and tools (e.g., Jira, Azure DevOps).

· Knowledge of authentication protocols (OAuth, SAML, LDAP).

Certifications:
ServiceNow Certified Application Developer, ServiceNow Certified System Administrator, and other relevant certifications preferred.

Analytical & Problem-
Solving: Ability to translate business requirements into technical solutions, troubleshoot issues, and optimise platform performance.

Communication:
Excellent verbal and written communication with an ability to convey complex technical concepts to non-technical stakeholders.

Collaboration:
Proven track record of working collaboratively in cross-functional teams and managing multiple priorities.

Leadership:
Experience mentoring junior developers, leading technical initiatives, and driving platform excellence.

Preferred Attributes

·
Innovative Mindset:
Passion for emerging technologies, continuous learning, and driving digital transformation.

·
Customer Focus:
Dedication to understanding and prioritising user and business needs, delivering solutions that add tangible value.

·
Adaptability:
Willingness to embrace new challenges and adapt to changing business environments and technology trends.

·
Attention to Detail:
High standard for accuracy, quality, and reliability in all deliverables.

· Ownership: Takes full responsibility for assigned tasks, projects, and outcomes.

Typical Duties & Daily Activities

· Participate in requirements gathering and solution design sessions with stakeholders.

· Develop new ServiceNow applications, modules, and customisations to meet evolving business needs.

· Maintain existing ServiceNow solutions, addressing bugs, performance issues, and upgrade requirements.

· Conduct code reviews and provide feedback to junior developers and peers.

· Monitor system health, performance, and usage, implementing fixes and optimisations as needed.

· Support end-users, troubleshoot incidents, and participate in root cause analysis.

· Contribute to the development of technical standards, templates, and best practices.

· Engage in professional development activities, including attending ServiceNow community events and pursuing certifications.