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Store Operations Manager
2 weeks ago
The Store Operations Manager will be responsible for overseeing the daily activities of a retail store, including sales, customer service, and store maintenance. This role requires strong leadership skills and the ability to manage a team effectively.
- Main Responsibilities:
- Lead a team of retail sales associates in providing exceptional customer service to both retail and professional customers.
- Supervise customer service levels on the retail showroom, including execution of customer service programs.
- Work with management to ensure adequate staffing on the retail sales counter during peak hours.
- Assist in setting team member goals, providing feedback, coaching, and mentoring team members.
- Hire and train new team members, collaborate with management for selection of qualified candidates.
- Additional Responsibilities:
- Process buy online/ship to store, hub and store to store transfers, and DC add orders efficiently.
- Utilize electronic outside purchase order ledger for special orders and outside purchases.
- Process retail customer returns and exchanges, issue refunds accurately.
- Ensure merchandise invoicing before product leaves the store.
- Delegate Image Maker and merchandising tasks as assigned.
- Perform all store opening/closing duties, day end procedures, and security tasks.
- Maintain store building, parking lot, exterior signage/lighting, computer hardware, and delivery vehicles.
- Requirements:
- Sales Specialist Training and Assistant Manager Certification.
- Certified Parts Professional Certification or ASE Certification desired.
- Bilingual skills encouraged.
