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Senior CX Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeAnalysis Full time $100,000 - $140,000
Enhance Customer Experience

We are seeking a skilled Business Analyst to join our team on a Fixed Term Contract. This role will support our project to improve our customer experience ecosystem, which includes our CRM, Client Portal, phone system, and overall customer service operations.

About Us

We're an independent property valuation and advisory firm with over 55 years of experience. Backed by recent strategic partnerships, we're entering an exciting phase of growth.

The Role
  • Collaborate with Subject Matter Experts to define business needs and design solutions.
  • Communicate change requirements to QA, Operations, and Development via documentation (UI mockups, data models, user stories)
  • Participate in project management from inception to release, managing delivery and quality, and conduct testing of product changes.
Key Responsibilities
  • Process and Business: Ensure Jira status reflects current requirements Tickets have been answered in a timely manner Report sprint progress and monthly project reports.
  • Business as Usual: Participate in Agile ceremonies and contribute to the improvement of processes.
Requirements
  • Minimum 7 years of experience in an end-to-end Business Analyst role.
  • Proficiency in process flow tools such as Miro or Visio.
  • Experience in delivering projects with a clear CX focus, including CRM, customer portals and customer service.
  • Demonstrated ability to deliver complex reports and documents to clients, encompassing requirements gathering, mock-ups, and iterative development support.
What We Offer
  • Ongoing professional development and support A genuinely passionate, collaborative team by your side Greenfields opportunity
Why Join Us?

This is your opportunity to work with us during an exciting phase of growth. Apply now to start your next chapter.